How we protect your information
Last updated October 17, 2026
Queen Thomas Pharmacy collects personal health information only to provide you with pharmacy care. We do not sell it, we do not use it for advertising, and we share it only as the law allows or with your consent.
Who we are
Queen Thomas Pharmacy Inc. operates Queen Thomas Pharmacy at 258 Queen Street South, Mississauga, Ontario L5M 1L8 (Ontario College of Pharmacists accreditation no. 311575). The pharmacy is a health information custodian under Ontario's Personal Health Information Protection Act, 2004 (PHIPA). Our Designated Manager acts as our privacy contact.
Information we collect
When you use the pharmacy, we collect the information needed to care for you safely, such as:
- your name, date of birth, address and contact details;
- your health card number and drug plan or insurance details;
- your prescriptions, allergies, medical conditions and the services we provide to you;
- the names of your prescribers and other pharmacies involved in your care.
This website
You can read this website without giving us any personal information.
- Transfer requests. This website has no forms and does not collect what you type. To transfer a prescription, call us or ask at the counter. This notice will be updated if an online form is ever added.
- Cookies and tracking. We do not use advertising or analytics cookies on this website.
- Hosting, fonts and map. The website is delivered by Cloudflare, its typefaces are loaded from Google Fonts, and the map on the home page is provided by Google Maps. As with any website, these providers receive your device's internet address when your browser loads their content, and Google may set its own cookies when the map loads.
- Links to other services. The refill link opens an online refill service provided through the Guardian pharmacy network, and the directions link opens Google Maps. Those services have their own privacy policies.
Please do not send health information to us by email or social media. Call the pharmacy or speak with us in person.
How we use your information
- to dispense your prescriptions and provide pharmacy services;
- to check for drug interactions, allergies and other safety concerns;
- to communicate with you, your prescribers and other health care providers involved in your care;
- to bill your drug plan, the Ontario Drug Benefit program or other payers;
- to meet our legal and professional obligations, including record keeping.
When we share it
We share personal health information only with those who need it to provide or pay for your care, such as your physician, another pharmacy you ask us to transfer a prescription to or from, and your insurer, or where the law requires or permits it. We do not sell personal information.
How we protect it
Access to your records is limited to pharmacy staff who need it to do their work. Records are kept in secured systems and locked areas, and we retain them for as long as Ontario pharmacy record-keeping rules require, after which they are securely destroyed.
Your rights
- You may ask to see or receive a copy of your personal health information.
- You may ask us to correct information you believe is inaccurate or incomplete.
- You may withdraw or limit your consent to some uses or disclosures, subject to legal limits. We will explain what that means for your care.
Questions and complaints
To ask a question, make a request or raise a concern, contact our privacy contact:
Designated Manager, Queen Thomas Pharmacy
258 Queen Street South, Mississauga, Ontario L5M 1L8
Telephone 905-593-4441 · Fax 905-593-4442
If you are not satisfied with our response, you have the right to complain to the Information and Privacy Commissioner of Ontario at www.ipc.on.ca.