Accessibility

Care that is accessible to everyone

Last updated October 5, 2026

Our commitment

We aim to provide our services in a way that respects the dignity and independence of people with disabilities, in keeping with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Ontario Human Rights Code.

At the pharmacy

• Service animals are welcome in the areas of the pharmacy that are open to the public.
• Support persons are welcome to accompany you, including during a private consultation if you wish.
• Assistive devices such as mobility aids, hearing aids and communication devices may be used throughout the pharmacy.
• Communication. We will communicate in a way that works for you, for example in writing, by reading information aloud, or by taking extra time to explain your medications.
• Private space. A private consultation room is available for conversations you would prefer not to have at the counter.

If you have a specific need, such as help reading a label or a different way to receive information about your prescription, please ask a pharmacist or call ahead so we can prepare.

This website

We want this website to be usable by as many people as possible, and we are working toward the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. The website:

• adapts to phones, tablets and computers, and can be zoomed without losing content;
• uses text, not images of text, for its content, so screen readers and translation tools can read it;
• reduces animation for visitors who have asked their device to limit motion;
• shows the pharmacy's telephone number on every page for anyone who prefers to call.

The website has not yet had a formal accessibility audit. If you find something that does not work for you, please let us know.

Feedback

We welcome feedback on how we provide service to people with disabilities. You can tell us in person, by telephone, by fax or in writing, and we will respond in a format that suits you.

This page is available in other formats on request.